STORE POLICIES

SHIPPING

Orders take between 6-8 business days to arrive after payment is processed and received. Express shipping will ship the next 2-3 business days. Please add 1-2 business days for payment processing.

Hehr Colección currently uses USPS Priority Mail®. You will receive a USPS tracking number (on the third or fourth business day of ordering), once your order has been shipped. We are not responsible for lost/stolen/undeliverable orders. Please double check your shipping address. If you do not receive your order once shipped, we will help you contact USPS to try and resolve the issue but we are not liable for lost/stolen/undeliverable packages.

RETURNS

ALL SALES FINAL. We will EXCHANGE ONLY within 7 business days of receiving your product. NO REFUNDS, and NO EXCEPTIONS. But nevertheless, Do Not hesitate to contact us if you are not satisfied with your purchase.

For all exchanges, you must contact us within 24 hours of receiving product by e-mail at Stefon.lewis93@gmail.com to authorize exchanges. Once you receive your order, thoroughly check your delivered items immediately. Please do not send exchanged items that have not been authorized.

Due to health regulations and hygiene concerns, the Federal Law prohibits us from accepting used human hair products. If the item is removed from its bundle and used in any visible way, all exchanges are null and voided.

Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.

Important! Our exchange policy must meet the following criteria to receive an exchange:

All items must be in its original packaging with tags still attached. Hair must be still in its original bundle and not untied at the top.
Items can not be worn, washed, colored, unraveled, processed, cut, styled, or altered in any way.
Returned item must be accompanied with invoice.
We must physically receive the merchandise before an exchange can be allowed. Please allow 72 business hours upon receipt.
Buyer is responsible for all return shipping cost. We suggest including tracking and/or insurance to protect your package.
Take a photograph of the product(s) and its packaging that backup the reason for exchange and send it to us.

CANCELLATION POLICY

All customers have 8 hours to cancel their order once it has been made. Cancellations after 8 hours are considered exchanges and Hehr Colección will not honor any cancellations after 8 hours.

PAYMENTS

Hehr Colección accepts major debit/credit cards only. Please allow 1-2 business days for payment processing.

WE DO NOT ACCEPT ORDERS OVER THE PHONE.

HAIR DISCLAIMER

Please treat Hehr Colección hair with care for longevity, read our FAQs prior to purchasing. If you bleach, dye, tint, perm, or use extreme heat on hair your risk drying out your hair extensions. This might cause your hair to shed and tangle. We cannot guarantee the longevity of any hair that has been processed or chemically treated. Please consult a PROFESSIONAL before applying any chemical to hair.

YES, you may experience MINIMAL shedding. Please keep in mind that all of our hair extensions are a product of a manufacturing company. They are wefts together by a machine. You may limit shedding by sealing your weft with fabric fusion or fabric glue, however we do not guarantee no shedding. Please seal your wefts to protect your investment.